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| | Maintenance & Support Options IBM ISS offers a selection of support plans to meet a variety of service requirements. |
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Service detail IBM Internet Security Systems (ISS) world-class support services provide you with the technical and operational expertise you need to maximize your security investment. Available Plans
ISS offers a selection of support plans to meet a variety of service requirements. - Premium
Premium support is designed to meet the needs of enterprises that measure their responses to security incidents in minutes. Premium support is available in North America and EMEA. - Select
Select support is ideal for enterprises that measure their responses to security incidents in hours. Select support is available in North America and EMEA. - Standard
The Standard level of support is designed for enterprises that need to manage their security cost-effectively on a daily basis. Standard support is available world-wide.
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IBM ISS offers a selection of support plans to meet a variety of service requirements: Premium, Select and Standard. Compare the options to select the support plan that is right for your business.
Support Services | Premium | Select | Standard | Designated Premium Support Engineer | X | | | Direct access to senior-level support engineers | X | X | | Quickest response times | X | | | Faster response times | | X | | X-Force Threat Analysis Service | X | | | One week of Education Services | X | | | One week of Consulting Services | X | | | Two Premium Support Engineer onsite visits | X | | | 24/7/365 telephone and online incident support | X | X | X | 24/7/365 escalation processes | X | X | X | Access to the IBM ISS X-Force database | X | X | X | Access to the IBM ISS Knowledgebase | X | X | X | Security alerts | X | X | X | Advisories | X | X | X | Product updates and upgrades | X | X | X | Product and service lifecycle announcements | X | X | X |
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